SmarPlaque Support

Find answers about artwork, setup, delivery and after-sales help. For order-specific support, email hi@smarplaque.com and include your order number.

How do I send my logo and destination link?

Add the requested business name and link during checkout. Upload your logo where the product form allows it, or email your files to hi@smarplaque.com after purchase. Include your order number so we can match the files to your order. Common image and vector formats are accepted.

Will I receive a design proof?

A design proof is not included in the product price. Add the optional Design Preview & Approval Service for £0.90 if you would like to review the layout before printing. It includes an emailed preview and one revision. We normally email the preview within 1–2 business days after receiving your design details. If selected, we wait for your approval before printing.

Can I change the destination later?

All our products offer free lifetime changes to their digital destination link. Email hi@smarplaque.com with your order number and the new link. This changes the destination your product opens, not the printed design, wording, logo or physical product.

NFC troubleshooting

• Make sure the phone supports NFC and that NFC is enabled where the handset requires it.
• On an iPhone, hold the top edge of the phone close to the NFC area.
• On many Android phones, hold the centre or upper back of the phone close to the NFC area.
• Remove thick or metal phone cases and try again.

The printed QR code provides a fallback on phones with a camera and QR scanning support.

QR troubleshooting

Clean the surface, use good lighting and hold the camera steady. Move the phone slightly closer or farther away until the code is in focus. If the printed code is damaged or the destination is incorrect, contact us with a photo and your order number.

Where is my order?

Tracking is included in the shipping confirmation where available. UK standard delivery normally takes 3–5 business days after dispatch. Production normally takes 3–10 business days once your order details are complete and, if you selected the optional preview, your design is approved. Time waiting for your information or approval is additional. Read the shipping policy.

Bulk and multi-location orders

For multiple units, locations or designs, use the bulk order enquiry form. Include the quantity, product type, number of locations and required delivery date so we can assess the order accurately.

Returns, damage or an incorrect item

Contact hi@smarplaque.com with your order number and photos where relevant. Personalised products cannot usually be returned for a change of mind, but faulty, damaged or incorrect items remain covered. Read the refund policy.

Contact

Email: hi@smarplaque.com
Support hours: Monday–Friday, 9:00–17:00 UK time.