Frequently Asked Questions
Frequently Asked Questions
What is SmarPlaque?
SmarPlaque is an NFC and QR code review plaque for businesses. Customers tap the plaque with their phone or scan the QR code to leave a Google review — no app needed. It's a one-time purchase with no monthly subscription.
What is NFC — and do my customers need to do anything special?
NFC (Near Field Communication) is the same technology used in contactless payments. Your customers already use it every time they tap their card or phone to pay. No app, no download, no special settings — they just hold their phone near the plaque and it opens your review page automatically.
For older phones without NFC, the QR code printed on every plaque works with any camera app.
How does it work?
- Order your plaque — choose from stands, plates, cards, or custom designs
- We programme it — send us your Google review link (or any link you want) via order notes or email
- Place it on your counter — customers tap or scan and go straight to your review page
What can I link to?
Google Reviews, TripAdvisor, Trustpilot, Instagram, TikTok, your website, a booking page, Wi-Fi login, or any URL. Change your link anytime — free for life.
Does it work on iPhone and Android?
Yes. Both platforms supported. No app downloads, no special settings needed on either device.
Can I add my own logo?
Yes. All SmarPlaque products are custom branded with your logo. We send a design proof by email before production — you approve the design before we print anything.
How do I send my logo and review link?
Add your Google review link in the order notes at checkout. After purchase, email your logo to orders@smarplaque.com. We accept PNG, JPG, PDF, SVG, EPS, and AI files. We'll send you a design proof within 24–48 hours.
How long does delivery take?
Standard: same-day dispatch on orders placed before 1pm. Tracked: 48-hour delivery via Evri or Royal Mail. Custom orders: up to 7 working days. Free UK delivery on all orders.
Can I change the link after ordering?
Yes. Find the unique ID on the back of your plaque and email support@smarplaque.com with your ID and new link. Updated within 24 hours — free forever.
Is there a subscription?
No. One-time purchase. No monthly fees, no hidden costs, unlimited taps.
How many times can customers tap?
Unlimited. Your SmarPlaque works 24/7 with no restrictions.
What types of businesses use SmarPlaque?
Restaurants, cafés, salons, barbers, car dealerships, garages, hotels, B&Bs, estate agents, dentists, gyms, retail shops, pubs, takeaways, and more. If your customers can leave a Google review, SmarPlaque works for you.
Do you offer bulk pricing?
Yes. Discounts are available for multi-unit orders:
- 5–9 units: contact us for pricing
- 10–29 units: contact us for pricing
- 30+ units: custom quote with dedicated account support
Email support@smarplaque.com with your required quantity and we'll come back to you within one business day.
What if I'm not happy with my order?
Contact our UK support team and we'll make it right — whether that's a reprint, an adjustment, or a refund. Email support@smarplaque.com and we'll respond within 24 hours (Mon–Fri, 9am–5pm GMT).
Where are SmarPlaque products made?
Nottingham, UK. Designed and assembled in-house — not a reseller. Every plaque is made to order.
