Frequently Asked Questions

What is SmarPlaque?

SmarPlaque makes physical NFC and QR products that open the online destination chosen for the product. Depending on the design, customers can tap with a compatible NFC phone or scan the printed QR code. No SmarPlaque app or monthly subscription is required. An internet connection is needed. Google requires sign-in to submit a review; other destinations may require their own account or app.

How does NFC work?

NFC is the short-range technology used for contactless interactions. Hold a compatible phone close to the marked NFC area and the destination opens in the browser. NFC availability and the best tap position vary by phone; some Android devices may require NFC to be enabled. The QR code provides a fallback for phones with camera-based QR scanning.

How does ordering work?

1. Choose the product, size, material and platform options you need.
2. Submit the requested business name, destination link and artwork during checkout, or email them to hi@smarplaque.com with your order number.
3. Add the optional £0.90 design-preview service if you would like to approve the layout before printing.
4. Once we have your order details and, if you selected the preview, your approval, we produce, programme and dispatch the order.

What can the product link to?

Options can include a Google review page, social profile, booking page, website, menu or another online destination. Check the product description for the available link options. Digital destination-link changes are free for life across our products.

Can I add my logo?

Many SmarPlaque products can be personalised with a business name, logo or brand colours. The available options are shown on each product page. A design proof is available as an optional £0.90 add-on.

Is a design proof included?

A design proof is not included in the product price. Add the optional Design Preview & Approval Service for £0.90 if you would like to review the layout before printing. It includes an emailed preview and one revision. We normally email the preview within 1–2 business days after receiving your design details. If selected, we wait for your approval before printing.

How should I send my logo and link?

Use the fields on the product page where available. You can also email files to hi@smarplaque.com after purchase and include your order number. Common image and vector formats are accepted.

How long does delivery take?

Production normally takes 3–10 business days once your order details are complete and, if you selected the optional preview, your design is approved. UK standard delivery normally takes 3–5 business days after dispatch. UK delivery costs £2.95 for orders under £100 and is free for orders of £100 or more. International prices and estimates are shown at checkout. Read the shipping policy.

Can I change the destination later?

All our products offer free lifetime changes to their digital destination link. Email hi@smarplaque.com with your order number and the new link. This changes the destination your product opens, not the printed design, wording, logo or physical product.

Is there a subscription or per-tap fee?

No monthly SmarPlaque subscription or per-tap fee is required for the physical products described on this site. Any third-party service you choose to link to may have its own terms or charges.

Why choose a personalised SmarPlaque instead of a generic NFC stand?

SmarPlaque combines your branding with a programmed NFC action, a printed QR fallback and an optional £0.90 design-preview service. This gives customers a clearer branded prompt and gives your team one support contact if setup or order details need attention.

Do you offer bulk or multi-location orders?

Yes. For multiple units, locations or designs, use the bulk enquiry form. Include the quantity, product type, number of locations and required delivery date so we can assess the order and provide an accurate quote.

What if an item arrives damaged or incorrect?

Email hi@smarplaque.com with your order number and photos where relevant. Personalised products cannot usually be returned for a change of mind, but faulty, damaged or incorrect items remain covered. Read the refund policy.

Where is SmarPlaque based?

SmarPlaque is based in Nottingham, UK, and is a trading name of TIMETOBE.LOVE LIMITED.